56th Hawaii International Conference on System Science: Technology, robots and innovations

At the beginning of the year, Prof. Dr. Dr. Stock-Homburg enabled three of our colleagues to present their research at the 56th Hawaii International Conference on System Science (HICSS). Our papers emerged from the research areas of user innovation, robot-human interaction, team performance, and communication.

Meike Kietzmann, M.Sc., conducts a quantitative longitudinal online survey about innovation spillover. She investigates the spillover effects of behavioral knowledge between user innovations in the private domain and employee innovations in the professional domain, and vice versa. The result of the study implies that transfers of innovative resources are independent of the acquisition or application domain. The transfer of innovative behaviors between the two domains functions with equal impact. The relationship between these spillover effects and innovative behavior is strengthened by the technology readiness of innovators.

Merlind Knof, M.Sc., presents the scientific and practical relevance of service robots. Thereby, she focuses on the responsibility involved in the use of service robots. With the conceptualization of the interdisciplinary framework she includes the aspects of ethics, law, psychological consequences and technological transparency. Finally she illustrates potentials for the future.

Mona Kegel, M.Sc., examines the extent to which the moral or immoral behavior of a service robot affects customer responses during a service interaction. To investigate possible effects of the robot’s appearance, two different robots, i.e., a humanoid robot and an android robot are used. Results from the online experiment indicate that the (im)moral behavior of service robots at the customer interface has a significant effect on customers’ trust and customers’ ethical concerns towards the robot.