Social Robots at Work

What are we exploring in this field?

  • To which extent are social robots accepted?
  • To which extent do employees trust social robots?
  • Which factors can increase the acceptance of humanoid robots compared to other assistance systems in customer contact?
  • How can we adequately integrate social robots in working life?
  • To what extent are humanoid robots capable of transmitting positive emotions to customers in the sense of an emotional contagion?

Publications for Practice

  • Stock-Homburg, Ruth/Merkle, Moritz (2019), Roboter und KI in der Arbeitswelt – Szenarien, Chancen und Herausforderungen, in: Plattform Industrie 4.0 (Hrsg.), KI und Robotik im Dienste der Menschen, 9-11.
  • Merkle, Moritz/Stock-Homburg, Ruth (2018), Serviceroboter im Alltag und in der Arbeitswelt, HR Performance, 5/2018, 96-97.
  • Stock-Homburg, Ruth/Merkle, Moritz (2017), Kollege Roboter, personalmagazin, 2/17, 46-49.

There are also further managerial articles.

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